Guarantee & Returns Policy

Our Guarantee

At BRUTEforce® Australia, your satisfaction is our priority.

We offer a 30-Day Money Back Guarantee on eligible purchases made directly from BRUTEforce® Australia for customers in the United States.

If you are not satisfied with your eligible BRUTEforce® product, you may request a return within 30 days of delivery, subject to the terms and conditions outlined below.

This 30-Day Money Back Guarantee is a voluntary return policy for eligible change-of-mind returns. It is separate from, and does not limit, any rights or remedies you may have under applicable federal or state law.

Returns

All returns must be approved by BRUTEforce® Australia before the product is returned.

Please contact our Customer Service Team to request a Return Merchandise Authorization (RMA) and receive return instructions.

To be eligible for our 30-Day Money Back Guarantee:

• You must contact us within 30 days of receiving your product
• You must provide your order number and the reason for the return
• The product must be returned in clean, like-new and resaleable condition
• The product must be returned with all components, accessories, manuals and supplied items
• The product should be returned in its original packaging wherever possible
• Products originally delivered on a pallet must be securely returned on a suitable pallet
• The return must be approved by BRUTEforce® Australia before it is shipped
• Our 30-Day Money Back Guarantee applies to eligible change-of-mind returns only. It does not limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law

Restocking Fee

A 15% restocking fee will apply to approved change-of-mind returns and will be deducted from the refund amount.

For eligible change-of-mind returns:

• Original delivery and shipping charges are non-refundable
• Return freight costs are the responsibility of the customer and will be deducted from the refund
• Return freight is charged at the actual cost quoted by our freight carrier and may differ from the original delivery charge
• Any assembly or installation services purchased with the product are non-refundable where those services have already been provided
• The restocking fee, original shipping deduction and return-freight charges described above apply to eligible change-of-mind returns and do not apply where applicable law requires a different remedy

Products Purchased From BRUTEforce® Australia

Our 30-Day Money Back Guarantee applies only to products purchased directly from BRUTEforce® Australia.

Products purchased through unauthorized third parties, marketplaces or other retailers are subject to the terms and conditions and return policy of the original seller, except where applicable law provides otherwise.

Return Packaging & Condition

To help ensure your return is processed without delay:

• Products must be clean and in like-new, resaleable condition
• All components, accessories, manuals and supplied items should be included
• Products should be returned in their original packaging wherever possible
• Where the product was originally delivered on a pallet, it must be securely packaged and returned on a suitable pallet
• If a return is damaged during transport because it was not adequately packaged or secured, BRUTEforce® Australia may deduct the resulting costs from the refund to the extent permitted by applicable law

Incorrect Delivery Information

If an order is returned, delayed or incurs additional freight or storage charges because an incorrect delivery address or contact telephone number was provided by the customer, the customer is responsible for any resulting costs to the extent permitted by applicable law.

These costs may include additional freight charges, storage fees and other reasonable costs incurred by the freight carrier.

U.S. Shipping & Delivery

For U.S. orders, BRUTEforce® generally allows approximately 2–3 business days for warehouse preparation before dispatch.

After dispatch, average delivery is approximately 7–11 business days.

Delivery may take longer for remote or difficult-to-service locations, carrier constraints, weather, public holidays, peak periods or other circumstances outside BRUTEforce®’s reasonable control.

These timeframes are estimates rather than guaranteed delivery dates unless BRUTEforce® expressly states otherwise.

BRUTEforce® will not advertise or promise a shipping or delivery timeframe unless it has a reasonable basis to expect that the stated timeframe can be met.

If circumstances arise that prevent us from shipping within a stated timeframe, we will provide any notices, revised delivery information, cancellation options or refunds required by applicable law.

Refunds

Once your returned product has been received at our warehouse, please allow 3–5 business days for inspection and processing.

Once the return has been approved and processed, the refund will be issued to the original payment method.

Please allow an additional 24–48 hours for the refund to be processed by your payment provider.

Where applicable law requires a refund to be made within a different timeframe or for a different amount, the requirements of applicable law will apply.

Defective, Damaged or Incorrect Products

If your product arrives damaged, is defective, is incorrect, or otherwise does not conform to the applicable product description or agreement, please contact BRUTEforce® Australia as soon as possible.

We may request photographs, videos, product information or other reasonable information to help us assess the issue.

We will assess the issue and, where appropriate, arrange an applicable remedy, which may include repair, replacement, refund or another remedy depending on the circumstances and applicable law.

Customers should report shipping damage or apparent defects as soon as reasonably practicable so that we can promptly investigate the issue and work with the relevant carrier or service provider where necessary.

A request made after 30 days is not automatically denied solely because the 30-Day Money Back Guarantee period has expired. Defective-product claims, warranty claims and other rights will be handled in accordance with the applicable BRUTEforce® product warranty and applicable federal or state law.

Nothing in this policy is intended to waive, restrict or exclude any consumer right or remedy that cannot legally be waived, restricted or excluded.

Order Cancellations

If you wish to cancel an order, please contact BRUTEforce® Australia as soon as possible.

If your order has already been dispatched from our warehouse, it may no longer be possible to cancel the order before delivery. In this situation, our return policy may apply.

For orders cancelled after processing but before dispatch, a restocking or administration fee of up to 15% may apply to the extent permitted by applicable law.

Where applicable law requires a cancellation, refund or other remedy without such a fee, the requirements of applicable law will apply.

Refused Deliveries

If an order is refused at the time of delivery for reasons unrelated to a product fault, damage or an error by BRUTEforce® Australia or its carrier, the customer may be responsible for the freight and handling costs incurred in returning the product to BRUTEforce® Australia, to the extent permitted by applicable law.

These costs may include freight charges, storage fees and other reasonable costs incurred by the freight carrier.

If a delivery is refused because the product is damaged, defective, incorrect, or because of an error attributable to BRUTEforce® Australia or its carrier, the matter will be assessed separately and the customer will not be responsible for costs that applicable law requires BRUTEforce® Australia to bear.

How To Return Your Product

To request a return, please contact the BRUTEforce® Australia Customer Service Team.

You will need to provide:

• Your name
• Order number
• Product details
• Reason for the return
• Delivery information
• Once your return has been approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions for arranging the return
• Please do not send a product back without first obtaining an RMA and return instructions from BRUTEforce® Australia

Contact Us

BRUTEforce® Australia

Phone: +61 8 9446 4816

Important

Our 30-Day Money Back Guarantee applies to eligible change-of-mind returns and is subject to the conditions in this policy.

The 30-Day Money Back Guarantee does not limit or exclude any rights or remedies that may apply to defective, damaged, incorrect or nonconforming products under applicable federal or state law or under the applicable BRUTEforce® product warranty.

Where applicable law provides a consumer with rights or remedies that differ from, or are more favorable than, the terms of this voluntary Money Back Guarantee, those legal rights and remedies will apply.

This policy should be read together with the BRUTEforce® Australia Terms & Conditions, Shipping Policy and applicable Product Warranty.