Built to last — and backed
Warranty Policy
Every BRUTEforce machine is covered from the date of purchase, headlined by a lifetime structural frame warranty.
Effective Date: 2 September 2026
BRUTEforce® stands behind the quality and workmanship of its products. This Limited Warranty provides coverage against defects in materials and workmanship for the applicable warranty period shown below.
This warranty applies to products purchased directly from BRUTEforce® or an authorized BRUTEforce® dealer and is subject to the terms and conditions below.
This warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies available to consumers under applicable consumer protection laws.
1. WARRANTY PERIOD
The warranty period begins on the original date of purchase shown on the customer’s receipt, invoice, order confirmation or other acceptable proof of purchase.
The warranty applies to the original purchaser only and is non-transferable, except where otherwise required by applicable law.
A valid receipt, invoice, order confirmation or other acceptable proof of purchase may be required for all warranty claims.
2. BRUTEforce® PRODUCT WARRANTY
Functional Trainers
| Component | Warranty |
|---|---|
| Structural Frame | Lifetime |
| Pulleys | 5 Years |
| Cables | 2 Years |
| Attachments | 12 Months |
| Wear Parts | 12 Months |
| Upholstery | 90 Days |
X-Bench
| Component | Warranty |
|---|---|
| Structural Frame | Lifetime |
| Wear Parts | 12 Months |
| Upholstery | 90 Days |
Attachments
| Component | Warranty |
|---|---|
| Structural Frame | 12 Months |
| Wear Parts | 12 Months |
| Upholstery | 90 Days |
Where a product-specific warranty supplied with the product provides a longer warranty period for a particular component, the longer period will apply.
3. WHAT IS COVERED
This warranty covers defects in materials and workmanship that occur during the applicable warranty period when the product:
- Has been properly assembled and installed
- Has been used for its intended purpose
- Has been operated within the published product specifications and weight limits
- Has been properly maintained
- Has been used in the environment for which it was designed
- Has not been modified, altered or repaired in a manner that caused or contributed to the defect or failure, without BRUTEforce®’s approval
BRUTEforce® will assess each warranty claim and may, subject to applicable law:
- Repair the defective component
- Supply replacement parts
- Replace the affected product or component with the same or an equivalent product
- Use new, refurbished or equivalent replacement components
- Provide another remedy where required by applicable law
- BRUTEforce® reserves the right to determine the appropriate warranty remedy, subject to customer rights under applicable consumer protection legislation
4. DEFINITION OF WEAR PARTS
Wear parts are components that naturally experience wear through normal use and may require periodic inspection, adjustment, servicing or replacement.
Examples include:
- Bushings
- Bearings
- Rollers
- Grips
- Handles
- Knobs
- Pins
- Wheels
- Catches and adjustment mechanisms
- Rubber components
- Other consumable or friction-related components
- Specific warranty periods for cables, pulleys or upholstery take precedence over the general Wear Parts warranty
- Normal deterioration from ordinary use is not a manufacturing defect
5. NORMAL WEAR & TEAR
This warranty does not cover normal wear and tear, including:
- Gradual upholstery deterioration
- Normal grip wear
- Scratches resulting from normal use
- Normal cable stretching or settling
- Normal wear of bearings, bushings, rollers and moving components
- Cosmetic deterioration that does not affect safe operation or function
- BRUTEforce® may require inspection, photographic evidence or video evidence where reasonably necessary to determine whether a claimed issue is covered by this warranty
6. MAINTENANCE REQUIREMENTS
The customer is responsible for carrying out maintenance specified in the product manual or instructions, including where applicable:
- Inspecting cables and attachments
- Checking bolts, fasteners and adjustments
- Cleaning the equipment
- Lubricating components where recommended
- Inspecting pulleys, bearings and moving parts
- Replacing worn components
- Keeping the equipment clean and dry
- Stopping use if the equipment becomes damaged or unsafe
- Failure to perform reasonable preventative maintenance may result in denial of warranty coverage where the lack of maintenance caused or contributed to the defect or failure
- This does not limit any non-excludable consumer rights
7. NOISE, SQUEAKS & OPERATING SOUNDS
Noise may arise from normal operation or wear, loose fasteners, lack of lubrication, poor maintenance, environmental conditions, incorrect assembly or incorrect adjustment.
BRUTEforce® may require reasonable maintenance or adjustment to be performed before determining whether a warranty claim exists.
Where a manufacturing or component defect is identified, the issue will be assessed under the applicable warranty.
8. WARRANTY EXCLUSIONS
This warranty does not cover damage or failure caused or contributed to by:
- Misuse, abuse, negligence, accident, improper or excessive use
- Incorrect assembly or installation
- Failure to follow the product manual or instructions
- Failure to perform required or reasonable maintenance
- Use outside published product specifications or weight limits
- Unauthorized modification or alteration where the modification or alteration caused or contributed to the failure
- Unauthorized repairs or replacement components where the repair or replacement component caused or contributed to the failure
- Non-approved accessories or attachments where those accessories or attachments caused or contributed to the failure
- Commercial use of equipment that was not approved or rated for commercial use
- Unsuitable environmental conditions
- Rain, moisture, excessive humidity, outdoor use or storage
- Unsuitable use or storage on verandas, patios, balconies, sheds, garages or similar environments where environmental conditions cause or contribute to damage
- Corrosion, rust or other environmental deterioration
- Moving, relocating or transporting the equipment after delivery where this caused or contributed to the damage or failure
- Improper handling by the customer or a third party
- Cosmetic damage that does not affect operation or structural integrity
- Modifications to the original design where the modification caused or contributed to the damage or failure
- Failure to follow applicable safety instructions
- Use for an unintended purpose
- Nothing in these exclusions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified
9. OUTDOOR USE & STORAGE
Unless expressly designed or advertised for outdoor use, BRUTEforce® equipment is intended for indoor use.
This warranty does not cover damage caused by outdoor exposure or unsuitable environmental conditions, including:
- Rain or direct exposure to weather
- Water or excessive moisture
- High humidity
- Salt air
- Condensation
- Extreme temperatures
- Corrosive environments
- Outdoor patios, verandas, balconies, sheds or similar locations where environmental conditions cause or contribute to damage
10. RESIDENTIAL & COMMERCIAL USE
The standard residential warranty applies to private residential use, including homes, garages, home gyms, apartments and townhouses.
Commercial use includes, without limitation:
- Commercial gyms
- Personal training studios
- Hotels
- Apartment or residential complexes
- Schools
- Fire stations
- Sports clubs
- Corporate gyms
- Public or semi-public fitness facilities
- Products intended or sold for commercial use have the applicable commercial warranty stated at the time of purchase
Use of a residential-rated product in a commercial environment may affect or exclude voluntary BRUTEforce® warranty coverage to the extent that the commercial use is outside the product’s intended or rated use, subject to applicable law.
Nothing in this section excludes or limits non-excludable consumer rights.
11. INSTALLATION & ASSEMBLY
The customer is responsible for correct assembly and installation unless professional assembly has been purchased from BRUTEforce®.
Warranty coverage may be affected by incorrect assembly or installation where the incorrect assembly or installation caused or contributed to the defect or failure.
Any installer-related fault should be reported to BRUTEforce® as soon as reasonably possible.
The customer must provide reasonable access to the equipment where inspection, repair or rectification is reasonably required.
12. MODIFICATIONS & UNAUTHORIZED REPAIRS
BRUTEforce® may deny warranty coverage to the extent that damage or failure was caused or contributed to by:
- Drilling or cutting the frame
- Welding or structural modification
- Modification of cables or pulleys
- Modification of safety mechanisms
- Electrical or electronic modification
- Use of non-approved replacement parts where they caused or contributed to the failure
- Unauthorized repairs where the repair caused or contributed to the failure
- Alteration of the original design where the alteration caused or contributed to the failure
- Where a proposed repair or modification may affect a warranty claim, the customer should obtain BRUTEforce®’s approval before proceeding
13. FREIGHT & TRANSPORT DAMAGE
BRUTEforce® products may be supplied using heavy-duty packaging and specialized freight services.
Customers should inspect the packaging and product and photograph any visible damage before the carrier leaves, where reasonably possible.
Where the carrier’s process allows, visible damage should be recorded with the carrier and reported to BRUTEforce® as soon as possible.
Delivery damage may be treated separately from a manufacturing defect and may be handled under the applicable Shipping Policy or carrier claim process.
Nothing in this section limits any non-excludable consumer rights.
14. WARRANTY CLAIM PROCESS
Warranty claims should be submitted to:
- BRUTEforce Australia
- Email: [email protected]
Customers should provide, where available:
- Name
- Order or invoice details
- Product name and model
- Serial number
- Purchase date
- Description of the fault or issue
- Date the issue was first noticed
- Photographs
- Video where appropriate
- Any other information reasonably requested by BRUTEforce®
- BRUTEforce® may request additional evidence or inspection where reasonably necessary
- Customers should not return products without receiving return instructions from BRUTEforce®
15. WARRANTY ASSESSMENT
BRUTEforce® may inspect and assess a warranty claim.
Assessment may include:
- Troubleshooting
- Supplying replacement components
- Technician inspection
- Requiring the product or component to be returned
- Repairing the product or component
- Replacing the product or component
- Where a claim is determined not to be covered by this warranty, the customer may be responsible for inspection, freight, labor, repair or other reasonable costs to the extent permitted by applicable law
16. FREIGHT, LABOR & SERVICE COSTS
For a valid warranty claim, BRUTEforce® will determine which costs are covered in accordance with the applicable warranty and local law.
For claims or services that are not covered, costs may include:
- Freight
- Technician call-out fees
- Labor
- Inspection
- Replacement parts
- Installation or reassembly
- On-site warranty service is not automatically included
- Where an on-site service is available and requested but may involve a charge, BRUTEforce® will advise the customer of applicable charges before arranging the service
17. REPLACEMENT PARTS
BRUTEforce® may provide new, refurbished or equivalent replacement components where permitted by applicable law.
Replacement components will be functionally equivalent to the original component where reasonably possible.
Replacement of a component does not restart or extend the original warranty period unless required by applicable law or otherwise expressly provided by BRUTEforce®.
18. DISCONTINUED PRODUCTS
If the original product or component is no longer available, BRUTEforce® may provide:
- An equivalent component
- A substantially similar replacement
- Another appropriate remedy subject to applicable law
- BRUTEforce® will endeavor to maintain parts and repair facilities for a reasonable period where required by applicable law
19. LIFETIME FRAME WARRANTY
The Lifetime Structural Frame Warranty covers the structural integrity and workmanship of the original frame during the applicable lifetime period.
The Lifetime Structural Frame Warranty does not cover:
- Cosmetic damage
- Scratches
- Paint deterioration
- Environmental rust or corrosion
- Misuse or abuse
- Modifications or alterations
- Incorrect assembly
- Exceeding published load limits
- The Lifetime Structural Frame Warranty is non-transferable and applies to the original purchaser, except where otherwise required by applicable law
20. WARRANTY LIMITATIONS
To the maximum extent permitted by applicable law, BRUTEforce® is not responsible under the voluntary warranty for damage or loss arising solely from:
- Misuse
- Unauthorized modification
- Negligence
- Failure to perform reasonable maintenance
- Use outside published product specifications
- Use for an unintended purpose
- Nothing in this warranty excludes, restricts or modifies any non-excludable consumer rights
21. AUSTRALIAN CONSUMER LAW
For products purchased in Australia, the Australian Consumer Law provides statutory consumer guarantees that cannot be excluded.
Depending on the circumstances, these rights may include rights relating to:
- Major failures, including replacement or refund
- Repair or replacement for non-major failures
- Compensation for reasonably foreseeable loss or damage
- These statutory rights operate in addition to the voluntary BRUTEforce® warranty and are not limited to the applicable voluntary warranty period
- Statutory rights may continue beyond the stated voluntary warranty period depending on the product, nature of the failure and applicable law
22. UNITED STATES
For products sold in the United States, this warranty is intended to be a Limited Warranty and applies subject to applicable federal and state law.
Nothing in this warranty is intended to unlawfully exclude, restrict or limit any rights or remedies that cannot legally be excluded, restricted or limited.
The written warranty terms applicable to U.S. consumer products will be made available to customers before purchase as required by applicable law.
U.S. consumer product warranties may be subject to federal warranty requirements, including the Magnuson-Moss Warranty Act and applicable Federal Trade Commission rules.
23. EUROPE & OTHER COUNTRIES
For products purchased in Europe or other jurisdictions, this warranty applies in addition to any mandatory guarantees, statutory warranties or other legal rights available in the customer’s country of purchase.
Where local law provides greater or additional rights, those rights will apply to the extent required by applicable law.
Nothing in this warranty is intended to limit any mandatory right to repair, replacement, refund, withdrawal, compensation or other remedy.
24. GENERAL
BRUTEforce® may update or modify this warranty policy for future purchases.
Any changes will not reduce rights applicable to products already purchased, except where permitted or required by applicable law.
The warranty applicable to a particular product is the warranty in effect and applicable to that product at the time of purchase, together with any product-specific warranty documentation supplied with the product.
For warranty assistance, contact:
- BRUTEforce Australia
- Email: [email protected]
Warranty Questions?