Shipping Policy

At BRUTEforce®, we take great care to ensure your equipment is safely prepared and delivered to you. Due to the size and weight of our equipment, some products require specialized freight services.

Shipping Costs

Shipping costs are calculated at checkout unless a product has a specific shipping price or is included in a promotional free-shipping offer.

FREE SHIPPING* may exclude remote locations, regional areas, non-metro locations, or destinations that require specialized or additional freight services.

If your delivery address falls outside our standard shipping zones, we will contact you before dispatch to confirm any additional freight charges. You will have the opportunity to accept the revised shipping cost before your order is dispatched.

BRUTEforce® does not profit from freight charges. Where additional freight is required, charges are based on the cost quoted by our freight provider.

Order Changes

Please check your order carefully before completing your purchase.

Once an order has been placed, we may not be able to combine, modify, or change products, delivery addresses, or shipping arrangements.

If you need to make a change, please contact BRUTEforce® Customer Service as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has entered processing.

Heavy & Oversized Equipment

Some BRUTEforce® functional trainers and other large fitness equipment are shipped in heavy-duty crates that can weigh approximately 440–880 lbs, depending on the product and configuration.

Due to the size and weight of these products:

• Specialized freight may be required
• A liftgate or suitable unloading equipment may be required
• A freight quotation may be necessary depending on your delivery address
• Delivery is generally made to the accessible delivery point at the property, unless an alternative service has been specifically arranged
• Please contact us before ordering if you are unsure whether your location is suitable for delivery

Order Processing & Delivery Times

For U.S. orders, we generally allow 2–3 business days for your order to be prepared for dispatch from our warehouse.

Once collected by the freight carrier, most orders are expected to arrive within approximately 7–11 business days on average.

Delivery may take longer in some circumstances, depending on:

• Delivery location
• Distance from the warehouse
• Freight network availability
• Weather conditions
• Public holidays and peak periods
• Carrier schedules
• Accessibility of the delivery address
• Transfer to a local or regional carrier
• Other circumstances outside BRUTEforce®’s reasonable control
• Delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise
• If BRUTEforce® becomes unable to meet a delivery timeframe that has been expressly stated as a commitment, we will provide any notice, cancellation, refund, or other remedy required by applicable law

Tracking & Delivery Appointments

Once your order has been dispatched, you will receive shipment information, where available, including:

• Freight carrier
• Carrier contact details
• Tracking information
• For large or heavy equipment, the freight carrier may contact you by telephone to arrange a suitable delivery appointment
• Please monitor your phone and respond to calls from unknown numbers during the delivery period
• Once a delivery appointment has been arranged, you are responsible for being available at the agreed time
• If a delivery attempt is unsuccessful because no one is available, additional freight, storage, or redelivery charges may apply to the extent permitted by applicable law

Delivery Access & Installation

BRUTEforce® equipment is delivered as heavy and oversized freight.

The customer is responsible for ensuring the equipment can be safely moved from the delivery point into the intended location.

Unless specifically agreed and paid for as an additional service:

• Freight drivers are not responsible for carrying equipment inside your property
• Freight drivers will not carry equipment upstairs
• Freight drivers are not responsible for assembly or installation
• Special equipment or additional labor required to move the product after delivery is the customer’s responsibility
• Before placing your order, please ensure that you have considered access through gates, doors, hallways, garages, and other restricted areas
• For large equipment, we strongly recommend checking the product dimensions and delivery access requirements before purchase

Curbside / Accessible Delivery

Large and heavy equipment will generally be delivered to the curbside, driveway, or the nearest safe and accessible location available to the delivery vehicle.

The exact delivery point may vary depending on the freight carrier, property access, and local delivery conditions.

The driver is not required to enter private property or assist with moving the equipment into your home.

Inspecting Your Delivery

Your shipment leaves our warehouse carefully inspected and securely packaged.

IMPORTANT: Please inspect your shipment before the freight driver leaves.

We strongly recommend that you:

• Photograph the packaging from all sides before unloading or opening
• Photograph any visible dents, tears, punctures, or other damage
• Check the number of packages against your delivery documentation
• If damage is visible, record the damage on the carrier’s delivery documentation before signing, where the carrier’s process allows
• Keep all packaging until you have confirmed that the equipment is complete and undamaged
• Please take photographs even if no visible damage is immediately apparent
• If you discover concealed damage after opening the shipment, contact BRUTEforce® Customer Service as soon as possible and provide photographs of the packaging and the damaged equipment
• Failure to inspect and document freight damage may affect our ability to assist with a carrier claim
• Nothing in this policy limits your rights in relation to products that are damaged, defective, or otherwise fail to meet applicable consumer protections or laws

Remote & Regional Locations

Delivery to remote, regional, or difficult-to-access locations may be available but may require additional freight charges or specialized transport.

If your location falls outside our standard delivery network, please contact BRUTEforce® Customer Service before placing your order for a freight quotation.

Email: [email protected]

Additional freight charges may apply.

Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full delivery address
• Contact telephone number
• Email address
• Any relevant access or delivery instructions
• Additional freight, storage, or redelivery charges resulting from incorrect or incomplete delivery information may be the customer’s responsibility to the extent permitted by applicable law

Important Delivery Information

Due to the size and weight of BRUTEforce® equipment, please ensure you understand the delivery requirements before placing your order.

By completing your purchase, you acknowledge that you have read and accepted this Shipping Policy.

Please tick the Shipping Policy acceptance box at checkout before completing your purchase.

Questions About Delivery?

Our BRUTEforce® Australia team is happy to help you confirm freight requirements before ordering.

BRUTEforce® Australia

Email: [email protected]