Frequently Asked Questions

Once your order has been dispatched, you will receive tracking information by email where tracking is available. Our freight carrier may also contact you to arrange delivery. If you need assistance locating your order, contact the BRUTEforce® BRUTEforce Team with your order number.

Orders generally require approximately 2 business days for warehouse preparation, followed by approximately 5–7 business days for delivery to most metropolitan areas. Regional and remote deliveries may take longer, and some deliveries can take up to approximately 15 business days depending on location, carrier availability and access.

Shipping costs depend on your delivery location, product and freight requirements. Your freight cost will normally be displayed at checkout or provided as part of your personalised quote. Regional, remote or unusually difficult-to-service locations may require an additional freight charge.

Yes. BRUTEforce® delivers throughout Europe, subject to carrier availability and location. Additional freight charges may apply to regional, remote or high-cost delivery areas.

Large BRUTEforce® equipment is transported as heavy freight and may arrive in one or more large crates. Delivery is generally residential curbside delivery via truck with a tail lift. Customers are responsible for ensuring suitable access and arranging assistance to move the equipment from the delivery point into the home or gym.

Generally, no. Standard delivery is curbside delivery. The carrier is not responsible for carrying equipment inside your property, upstairs or through difficult access areas, and drivers do not assemble equipment. Please ensure you have suitable assistance available if required.

Before ordering, consider the entire delivery path, including: • Driveway access • Gates and doorways • Garage or room entrances • Ceiling height • Stairs • Narrow corridors • Turning areas • Final equipment location Because BRUTEforce® equipment is large and heavy, customers should confirm access before placing an order.

Contact BRUTEforce® as soon as possible if your delivery address needs to be changed. Once freight has been booked or dispatched, changes may result in additional carrier or redirection charges.

Orders cannot always be modified or combined after they have been placed. Contact us as soon as possible and we will advise whether the requested change can be accommodated.

Inspect the packaging and equipment carefully before accepting delivery. Take clear photographs of any visible damage and note the damage on the carrier’s delivery documentation where possible. Contact BRUTEforce® promptly with your order details, photographs and a description of the damage so we can assist with the appropriate next steps.

Freight carriers generally arrange delivery appointments or provide delivery notifications. If you are unavailable for an arranged delivery, additional delivery, storage or re-delivery charges may apply.

Assembly instructions are provided with your equipment where applicable. If you need a replacement manual or additional assistance, contact the BRUTEforce® BRUTEforce Team.

Professional assembly may be available depending on your location and the equipment purchased. Contact us before ordering if you would like to discuss an assembly option.

BRUTEforce® equipment is extremely heavy and must be assessed based on the specific installation location and access route. Standard freight delivery does not include carrying equipment upstairs. Customers are responsible for arranging suitable assistance and installation where required.

This depends on the model and installation location. Due to the size and weight of BRUTEforce® equipment, we recommend that customers follow the assembly instructions and use sufficient assistance to safely assemble the equipment.

Some adjustment or settling can occur during initial setup. Check that the equipment has been assembled correctly and that cables and pulleys are correctly routed. If you believe there is a fault, stop using the equipment and contact BRUTEforce® for assistance.

Contact BRUTEforce® with your order number, product model, a description of the missing or damaged part and photographs where applicable. We will assess the issue and arrange the appropriate replacement or solution.

Regular inspection and maintenance are important. Keep moving components clean, check cables and connections regularly, inspect bolts and hardware, and follow the maintenance instructions supplied with your equipment.

BRUTEforce® offers a 30-Day Money Back Guarantee subject to the terms of our Returns Policy. Approved change-of-mind returns may be subject to a 15% restocking fee, with return freight generally the customer’s responsibility.

Not necessarily. For approved change-of-mind returns, the refund may be reduced by applicable restocking and freight charges. Nothing in our returns policy limits your rights under applicable consumer law.

Once an approved return has been received and processed, refunds are generally processed within 3–5 business days. Your payment provider may then require an additional 24–48 hours for the funds to appear in your account.

Contact BRUTEforce® as soon as possible if you wish to cancel an order. If your order has already been processed, packed or dispatched, cancellation may no longer be possible or additional costs may apply.

Refusing delivery does not automatically constitute an approved return. Additional freight, return-to-sender or handling costs may apply, and any refund will be handled in accordance with our Returns Policy and applicable consumer law.

Contact BRUTEforce® before sending anything back. Approved returns require authorisation and may require an RMA (Return Merchandise Authorisation). Do not return equipment without first receiving return instructions from our team.

Contact us immediately. We will assess the order and arrange the appropriate solution, which may include replacement, return or another remedy depending on the circumstances.

The BRUTEforce® Warranty covers eligible manufacturing defects and faults in accordance with the applicable warranty terms. Coverage varies depending on the component and product.

Warranty periods vary by component. For example, eligible BRUTEforce® Functional Trainers include: • Lifetime structural frame warranty • 5-year pulley warranty • 2-year cable warranty • 12-month attachment warranty • 12-month wear-parts warranty • 90-day upholstery warranty Please refer to the full Warranty Policy for complete details.

The lifetime structural frame warranty applies to eligible structural frame components against manufacturing defects for the original purchaser, subject to the Warranty Policy. It does not mean that every component of the machine is covered for life.

Warranty freight arrangements depend on the nature of the claim, location and applicable warranty terms. BRUTEforce® will advise you of any applicable freight or service arrangements once the warranty claim has been assessed.

Warranty coverage generally does not apply to damage or faults caused by misuse, abuse, negligence, accidents, improper assembly, lack of maintenance, exceeding specified weight limits, unauthorised modifications, unauthorised repairs, unsuitable environments, outdoor exposure, rust or corrosion, relocation damage, or normal wear and tear. Refer to the full Warranty Policy for details.

Contact BRUTEforce® and provide: • Order number or proof of purchase • Product model • Serial number where applicable • Date of purchase • Description of the problem • Photographs and/or video showing the issue Our team may ask you to perform basic troubleshooting before determining the appropriate warranty solution.

Contact BRUTEforce® before attempting repairs or modifications. We will assess the issue and determine the appropriate solution, which may include troubleshooting, replacement parts, repair, replacement equipment or another remedy where applicable.

BRUTEforce® accepts the payment methods made available at checkout or arranged directly with our BRUTEforce Team. For telephone orders, credit card payment may be available.

Finance options may be available from time to time. Please contact BRUTEforce® or check the current payment options available at checkout.

From time to time, BRUTEforce® may offer promotions, special pricing, customer-specific quotes or freight offers. Promotions are subject to their individual terms and cannot necessarily be combined.

Not automatically. Unless BRUTEforce® specifically states otherwise, discounts, promotional pricing, special quotes and other offers cannot be combined.

Generally, no. If BRUTEforce® has already provided free freight, discounted freight, a special freight rate, a freight waiver, special product pricing or another customer-specific concession, an affiliate discount and/or commission may not apply. Any exception must be specifically approved by BRUTEforce®.

Affiliate discounts and commissions are not automatically available where a special freight arrangement has already been provided. If you have received a personalised freight quote, please contact BRUTEforce® before placing your order.

Commercial, trade and business pricing may be available depending on the order and application. Contact BRUTEforce® to discuss your requirements.

The right machine depends on your available space, training goals, desired features and budget. Our team can help you compare models and determine which BRUTEforce® system best suits your requirements.

The UX1 and UM1 are different BRUTEforce® functional trainer systems with different specifications, configurations and space requirements. Visit the individual product pages for detailed specifications or contact our team for assistance comparing the two.

You need enough room for the equipment itself plus sufficient space to safely perform your exercises. The BRUTEforce® UX1 is specifically designed with space efficiency in mind and can fold from approximately 125cm in depth to as little as 55cm when not in use.

The BRUTEforce® folding design allows the machine to reduce its footprint when it is not being used. This makes it particularly useful for garages, spare rooms and home gyms where floor space is limited.

Many BRUTEforce® systems are designed with home-gym spaces in mind. However, every garage is different. Check the product dimensions, ceiling height, access points and required training space before ordering.

A BRUTEforce® functional trainer can support a wide variety of full-body exercises, including cable exercises, pressing and pulling movements, squats, rows, accessory movements and more. The available exercises depend on the model and included attachments.

Yes. The BRUTEforce® UX1 incorporates a Smith Machine as part of its all-in-one training system.

Yes, BRUTEforce® equipment can be used by beginners as well as experienced lifters. However, users should learn correct exercise technique, understand the equipment before use and always train within their abilities.

Read the supplied instructions before use and ensure the equipment is correctly assembled and maintained. Always use appropriate technique, follow weight limits and inspect the equipment before training. Never use equipment that appears damaged or unsafe.

Weight limits vary by product and component. Always follow the specifications and weight limits supplied with your particular BRUTEforce® model.

Inspect your equipment regularly and before use. Pay particular attention to cables, pulleys, attachment points, bolts, locking mechanisms and other moving or load-bearing components.

Keep equipment dry and clean and avoid prolonged exposure to moisture. BRUTEforce® equipment is intended primarily for suitable indoor environments unless specifically stated otherwise.

BRUTEforce® equipment is generally intended for indoor use. Outdoor exposure can cause corrosion, deterioration and other damage and may affect warranty coverage.

Stop and inspect the equipment. Check for loose hardware, cable routing and other obvious issues and follow the maintenance instructions. If the noise continues or you are unsure of the cause, contact BRUTEforce® before continuing use.

Unauthorised modifications or non-approved parts may affect safety and warranty coverage. Contact BRUTEforce® before making modifications or installing components that are not approved for your equipment.

You can apply through the BRUTEforce® Affiliate Program. Approved affiliates can receive a unique tracking link and/or discount code to share with their audience.

The standard affiliate commission is 5% on qualifying sales, subject to the Affiliate Program Terms & Conditions.

Approved affiliates can provide their audience with a 5% discount on qualifying purchases, subject to applicable exclusions and promotional terms.

You are credited when a customer completes their order using your discount code. Make sure your audience knows to enter the code at checkout, as orders placed without it cannot be attributed.

No, not automatically. If BRUTEforce® has already provided free or discounted freight, special pricing or another customer-specific concession, affiliate discounts and commissions may not apply unless BRUTEforce® approves the exception.

Yes. BRUTEforce® equipment may be purchased by gyms, studios, businesses and other commercial customers, subject to the applicable product and warranty terms.

Commercial and wholesale opportunities may be available depending on order volume and requirements. Contact the BRUTEforce® BRUTEforce Team to discuss your project.

Warranty coverage can differ depending on whether equipment is used in a residential or commercial environment. Please contact BRUTEforce® before purchasing for commercial use so the applicable warranty terms can be confirmed.

Purchase directly from BRUTEforce® or an authorised BRUTEforce® seller. If you are unsure whether a seller is authorised, contact us before purchasing.

Purchasing from an unauthorised seller may affect warranty eligibility, customer support, product authenticity and your ability to obtain genuine replacement parts or service.

Warranty eligibility depends on the original purchase, seller and applicable warranty terms. Always confirm that you are purchasing through an authorised BRUTEforce® sales channel.

Our BRUTEforce Team can assist with product selection, orders, delivery, assembly, warranty questions and general support. Phone: +61 8 9446 4816
Email: [email protected] We’re here to help you make the right choice for your home gym.